Why use us?
Why use us and not a company that offers cheaper rates and faster turnaround times? We have compiled a list of questions we think you should ask yourself before choosing any company. We believe, based on past clients’ input, our professionalism and dedication puts us head and shoulders above our competitors.
We have an excellent command of the English language
The integrity of your data/info is vital. Incorrect punctuation and homophones, for example, can completely change the meaning of a sentence.
Any good business should have an excellent understanding of the language they are working with.
Our excellent command of the English language means that we will make sure what is said or written is correctly captured and will not compromise the integrity of your data/info.
For more info on the importance of punctuation, read our article: Punctuation.
We offer a personalised, flexible service
Our service is centred around you as our client.
We will give you as much information as possible so that you can make an informed decision. Once you know what you want, you tell us and we will work according to your needs. We will work with you and advise what we feel is best but we will also respect your decisions.
We offer quality output and never miss a deadline
The first thing to understand is that quality takes time, which does affect our turnaround time. However, we will discuss this with you before we start any project. Once a deadline has been decided, we will not miss it. We have made sure we are set up to handle as many crises as we can imagine, from load-shedding to computer crashes.
Even in the face of a crisis, we will not compromise quality and will do everything in our power to meet the deadline.
We offer a rush/weekend service with a quicker turnaround time. Although this does attract a surcharge, it ensures an earlier deadline is met without compromising on quality.
We double-check (and often triple-check) everything
Two drafts are done during the transcription process. Why is this necessary? The first draft allows us to get a feel for the subject matter as well as get to know the speaker’s accent/pronunciation/way of talking. The second draft fills in the blanks (the bits we missed during the first draft), makes sure we have captured everything right, and makes sure we have the correct punctuation in the correct place. Many transcribers only work on one draft, rewinding as they go along. This method is quicker but can result in incorrect punctuation, misunderstanding of context and content, and inability to pick up some vital words/terms, all of which can compromise the integrity of your data. We want to make sure we capture as much as we can to give you the best quality transcription.
According to our clients, we have a 95+% accuracy rate.
Typing, proofreading and editing, and formatting
We go through documents many times to make sure everything is right so that you to get the best quality documents.
We format all documents for easy changes
We want to make it easy for you to make changes later.
With transcription and typing, we make sure we format documents properly from the start. This means quick and easy format changes with a few simple setting changes. You don’t need to battle with formatting when adding or deleting information. We also ensure standardisation throughout the document.
We use the best equipment we can find and update as often as needed
We pay special attention to computer hardware and software so that we can keep up with the times and offer you quality. A good set of headphones, for example, can enhance audio which allows us to pick up a bit more than standard headphones will.
We keep our Microsoft Office program up to date and have a wide range of other programs to assist with your requirements.
We love research
Although we have vast knowledge in many subjects, we don’t profess to know everything. In these cases, we will do online research. Research can be on anything from complex terminology in an unfamiliar field to company and people names where needed. Research ensures we get the right spelling. Our job is not just to do your project but to ensure we have captured the finer details too.
We believe you deserve more
We don’t charge express rates
Many companies charge extra if you want your project started within, for example, a week of handing it in. If we can help you immediately, we don’t charge extra. The project takes the same amount of time no matter when we do it.
This also allows us to work side by side with you on your project. You can send us bits of your project as you complete them. This means you’re not waiting a long time after completing your bit to get the project back from us.
In both these cases, availability needs to be considered. In order to work side by side with you, it’s best to book ahead of time so that this can be guaranteed.
We offer time coding for transcripts and track changes for editing and formatting
For transcription, we include time stamps every minute or so for indistinct areas or at every indistinct area longer than 1 minute apart. This helps you to easily get to a section and see if you can pick up what was said.
For all editing and formatting, we include track changes and comments so that you can see what we changed and, when it’s not obvious, why we changed it.
We do voice comparisons for meeting/focus group transcriptions
In cases where there is no clear indication of speakers, we do manual voice comparisons, insofar as we can. This means that you will know what a single person says throughout the whole transcript.
We keep backups
We keep a backed-up copy of all our projects on both a secure external hard-drive (well-hidden and inaccessible by anyone else) as well as a cloud backup for up to two years. This means that, should you lose your work for any reason (and we’ve had it happen), we can re-send your work to you.
Because this is not a formal service, we can’t guarantee this in the event of a major server breakdown.
We will delete all trace of the project on completion if you don’t want us to save it.
Again: Why use us?
We believe we offer a service with a difference. In a world where service is sorely missing, we aim to show our clients that some companies still believe in service excellence. This, we believe, is why you should use us.