Transcription Rates

Our transcription rates start from ZAR10.00 per audio minute.  The rate may change due to the below:

Verbatim requirements

Full verbatim transcription takes longer than intelligent verbatim.  We need to make sure we capture all hesitations, stammers, fillers, and repetitions.  For that reason, we charge a surcharge on full verbatim transcription.  We also offer a combination of full verbatim and intelligent verbatim.  Depending on your combination requirements, we may charge more.

Audio quality

We spend more time on bad quality audio to get as much out as possible.  For this reason, we charge more for bad quality audio.

Voice clarity

Voice clarity refers to speakers talking too quietly or are difficult to understand.  We then need to spend extra time on the audio to make sure we get as much out of your audio as possible.

Number of speakers

The more speakers per audio file, the more chance of crosstalk.  We spend extra time on these sections to make sure we get as much out of your audio as possible.  For that reason, we charge a surcharge on the number of speakers.

Identification of speakers

For focus groups/meetings, if there is no clear indication of speakers, we do manual voice comparison.  As this is time consuming, particularly for large groups, we charge more.

Editing requirements

Depending on the nature of your transcription, you may require editing.  We can assist with basic editing at no additional charge.  Basic editing is changing non-standard English to standard English and/or amending blatant grammatical errors.  Further editing requirements are charged as a separate service.  Please see our proofreading and editing services for further details on what we offer.

Time coding

In our standard transcription rates, we include time coding at indistinct areas, roughly every minute or so.  Further time-coding requirements may attract a surcharge.

Customised formatting

We may charge extra for complex customised formatting.  Some formatting requirements, such as table formats, take longer to transcribe.

Rush/weekend work

Because we don’t compromise quality, we charge a rush rate/weekend surcharge for urgent work.  Urgent work requires longer working hours to meet your earlier deadline.  We will meet your deadline with the same quality as our normal transcriptions.

All our transcription rates include:

Double checking

We listen to each audio file twice.  The first draft of the transcriptions helps us gain perspective.  We get to know the speaker’s way of talking as well as gain insight into the topic discussed.  We capture as much information as we can during the first draft.  The second draft ensures we have captured everything properly.  We also fill in (and double check) the bits we missed in the first draft.  Incorrect punctuation can change the meaning of a sentence.  As such, a second draft of the transcriptions ensures we have the right punctuation in the right place.


We format all transcriptions properly.  A change in format can be done easily with a few easy setting changes.

Time coding

We include time coding for indistinct areas.  This lets you quickly find a section and insert what we couldn’t catch.  We insert time coding every minute or so, depending on the number of indistinct areas.


Where needed, we conduct research.  We research terminology we are not familiar with as well as names and places mentioned in the audio, to name a few instances.  We will do our utmost to make sure we get as much out of your audio as possible.


As per feedback from our clients, we have a 95+% accuracy rate.  We always strive to give you the best we can.

Refer to our transcription services page for full details on the transcription we can assist you with.

Please supply us with full details of the audio you need transcribed.  We can then give you with an estimated quote.  Accurate quotes can only be provided on receipt of the audio files.

Any audio files given will stay strictly confidential, whether you use us or not.

Our standard rates apply regardless of when a project starts.  Project commencement and deadlines depend on our availability.

Please visit our transcription tips page, prior to recording, to assist in keeping transcription costs down.

Visit our why use us page for our value-added services.