Transcription Services

Transcription is the process of listening to audio and typing it into a document.  So, we take your audio or video recording and transcribe it in a Word document.  This then gives you a hardcopy of your recording.  You can then use this document for analysis or record keeping.

But transcription isn’t merely typing what is heard.  A first-rate grasp of the English language is needed to ensure the facts are not compromised.  Punctuation and homophones, for example, can change the meaning of a sentence.  More often than not, a reader won’t listen to the audio while reading the transcript.  In the case of data analysis, this might cause flawed data capturing.  Flawed data capturing can change the outcome of a study, for example.  Thus, the transcription itself needs to fully reflect the audio.

Hence, we offer quality, precise transcription suited to your needs.

Our transcription services include, but are not limited to:

  • Dictation
  • Focus groups
  • Arbitrations
  • Speeches
  • Workshops
  • Telephone recordings
  • Research
  • Seminars
  • Video recordings

  • Interviews
  • Disciplinary hearings
  • Meetings
  • Conferences
  • Lectures
  • Disputes
  • Discussions
  • Training sessions
  • Minutes of meetings

As per feedback from our clients, we have a 95+% accuracy rate.

Our excellent command of the English language ensures we capture your recording correctly.

We also give you options.


Full verbatim

Full verbatim means we type what we hear, to its full extent.  This includes hesitations (er, um, uh, and so forth), repetition of words, fillers (you know, okay, like, and so forth), stutters and stammers, and interruptions.  As a rule, we use non-standard English (ain’t, gonna, ‘cause, and so forth) where applicable.

For example, a sentenced typed using full verbatim: “Like, I…I…I didn’t know, um, that he was…was gonna, you know, be there”.


Intelligent verbatim

Intelligent verbatim means we type what we hear.  However, we remove hesitations (er, um, uh, and so forth), repetition of words unless used for emphasis, fillers (you know, okay, like, and so forth) when these words add no value to the context, stutters and stammers, and interruptions.  We use non-standard English (ain’t, gonna, ‘cause, and so forth) where applicable.  But we don’t omit any apt information or change the meaning of anything said.

Full verbatim sentence: “Like, I…I…I didn’t know, um, that he was…was gonna, you know, be there”.

Intelligent verbatim sentence: “I didn’t know that he was gonna be there”.


Customised

We believe in personal service.  Hence, you have the option to use a mix of full verbatim and intelligent verbatim.  You can select the parts you want and omit those you don’t.

Editing

We can assist with basic editing services for transcription, should you want this service.  Basic editing will fix blatant grammatical errors (we change “a apple” to “an apple or “we talking about” to “we’re talking about”, for example).  We can also use standard English rather than non-standard English (“going to” instead of “gonna”, for instance).  But we won’t change sentence structure or meaning.  For full editing after transcription, see our proofreading and editing services page.

Turnaround times

We offer quality transcription as opposed to quantity transcription.  Quality takes time.  For this reason, we offer a turnaround time of 1 full working day per 1 hour of audio, for intelligent verbatim one-on-one interviews.  Full verbatim and group recordings require a longer turnaround time.  Having said that, starting dates of projects depend on work already undertaken.  If you have an earlier deadline, please contact us and we can discuss your needs.

We can only accept video and audio recordings in digital format.  We don’t have the facility to convert video or audio tapes to digital format.