Terms and Conditions

  1. Payment received is deemed as confirmation that the terms and conditions have been read and accepted.
  2. No work will be started until proof of payment has been received.
  3. A 50% deposit will be required before any work is undertaken, with a minimum deposit of ZAR500.00 required. If work cost amounts to less than ZAR500.00 full payment is required upfront, unless otherwise discussed in writing.
  4. In the case of urgent work (where an after-hour/weekend surcharge is charged) full payment is required upfront, regardless of the amount, unless otherwise discussed in writing.
  5. In the case of busy periods, a 50% deposit will be required within 24 hours to secure provisionally booked dates, unless otherwise agreed to in writing.  Clause 14 will apply in cases where deposits are paid late and the provisionally booked dates have been taken, resulting in cancellation of the project.
  6. The 50% deposit required for clause 5 is non-refundable, in cases where dates have been reserved and the project is cancelled last minute, to recover losses from other work being turned away.
  7. Balance of payment is due within 7 (seven) days after completion of a project.  Proof of payment will be required to ensure clause 9 is not implemented.
  8. In cases where a later payment arrangement is agreed to in writing, a surcharged rate will be charged for work undertaken.  This must be arranged prior to commencement of any project, otherwise clause 9 below takes precedence.
  9. In cases where an invoice is not paid timeously, an amount of 10% (ten percent) of the invoice total value will be charged each week after the payment due date until payment has been made.
  10. Long-term projects spanning over a month will be invoiced at the end of each month for work completed within that month. A deposit for the following month’s work may be requested (unless otherwise arranged in writing).
  11. Full payment is required upfront on all foreign payments.
  12. You, as the client, are responsible for all fees applicable to international payments.  Any fees charged will be invoiced, along with an additional amount to cover further fees, and completed work will only be handed over on payment of these fees. Please note that there is a 5 to 10 working day clearance waiting period on international payments.
  13. You, as the client, are held solely responsible for all invoice payments.
  14. All refunds (unless due to an error on our side) will incur a 15% administration fee. Please note that this fee is also applicable to the rejection of bad quality audio/documents not disclosed upfront as well as in cases where deposits have been paid later than the required 24 hours to book a time slot and the time slot is filled (see clause 5 above).
  15. On completion of work a non-printable, non-editable PDF document will be returned to you until full payment has been settled. Once full payment has been received, the printable, editable Word document will be sent to you.
  16. Cancellation of work, once it has begun, may incur cancellation fees. This will be deducted from the deposit and the balance, if any, will be refunded (less the 15% administration fee) or an invoice will be sent for the outstanding amount, payable immediately.  The balance will be payable within 7 (seven) working days as per normal payment terms.
  17. Alterations to work may be charged for, depending on the nature of the alteration required. This will be discussed on a case-by-case basis.
  18. Turnaround time may incur additional fees if after-hour or weekend work is required or if work directly affects work already undertaken.
  19. Poor quality audio files/documents may be rejected or a surcharge may be charged for transcription/typing of these files/documents.
  20. All terms and conditions stand unless otherwise agreed to in writing prior to commencement of any work undertaken.

Please contact us should you wish to discuss any of the above.